Frequently asked questions
General
Growhaus is a fully government approved online eScript platform to order your medication. We have partnered with pharmacies across the country to dispense medication and deliver it straight to your door.
Our roots are community based and our passion is in providing a positive patient-centered experience. growhaus was built because patients were asking for better, so we decided to do something about that.
We partner with the best alternative medication-friendly pharmacies in Australia to dispense medication, and every order is delivered to your door with Australia Post or Courier.
Growhaus is fully compliant with Australian Government standards for electronic prescriptions — including eRx and the Australian Digital Health Agency (ADHA).
Your personal information and prescription data are protected by strict security and privacy protocols. We take compliance seriously, ensuring every order is processed safely and confidentially.
Unlike other platforms, Growhaus doesn’t leave you to manage pharmacies yourself. We partner directly with Australia’s leading alternative medicine dispensaries — so you can trust that your medication is genuine, available, and delivered quickly.
Simply sign in to Growhaus and select ‘Upload Script’. Follow the prompt to copy and paste your eScript token into the portal.
If you’re a Mode Healthcare patient, your prescriptions will be automatically uploaded to Growhaus, so you’ll see them appear here once your doctor has issued them.
Once your prescription is uploaded, you can view available products and prices, add your medication to the cart, and place your order. From there, the Growhaus team manages everything — confirming stock, approvals, and dispense limits with our partner pharmacies.
When your order is accepted, you’ll receive a confirmation email, and payment is collected at that point. Your medication is then dispensed and shipped straight to your door.
Your repeat tokens are stored securely in Growhaus, ready whenever you need them next.
We'd love to hear from you! Please contact our customer service team. We aim to respond to all enquiries within 24hrs. For urgent matters you can call our team on (08) 62053226 If it is a medical emergency, please go directly to your nearest Hospital.
Prescription help
Electronic prescriptions contain a QR code and an alphanumeric token. You'll usually get one from your doctor during your consultation. Instead of getting your prescription in paper form, ask your doctor to send your script via email or SMS. This will give you a digital eScript token that you can upload to Growhaus and order your meds. Mode Healthcare patients, your scripts are automatically added to your profile at the time of your appointment.
Your eScript should look something like this (after you click the link in your SMS or email):
Growhaus currently supports electronic prescriptions (eScripts) for all medications. These are usually sent to you by your doctor via SMS or email, containing a QR code and a short alphanumeric token.
Simply copy your token into Growhaus to order or store it securely in your Script Wallet for later use.
At this stage, Growhaus doesn’t support paper prescriptions, as regulations require pharmacies to receive the physical copy before dispensing.
While we specialise in alternative and compounded medicines, you can also upload eScripts for general medications — they’ll be safely stored in your Growhaus account, ready for future ordering as our services expand.
Just copy and paste the token from your electronic prescription (eScript) into Growhaus, and we’ll automatically retrieve your prescription details from the national prescription exchange.
If it’s not working, it may be because you’re copying an invoice or order number from another website or clinic platform rather than the official eScript token. Some platforms issue numbers that are locked to their system, which Growhaus can’t access.
If you’re unsure, reach out to our team — we’ll help you get the right token so your order can be processed smoothly.
Ordering
We work hard to keep pricing fair and transparent. Your medication will always be at or below the Recommended Retail Price (RRP) — never above it.
Each of our partner pharmacies sets their own prices, but because they specialise in alternative and compounded medicines, they’re often able to offer better value than local pharmacies, along with consistent stock and fast delivery.
With Growhaus, you can trust you’re getting quality care and competitive pricing every time.
Yes — absolutely. If you have a repeat eScript token, you can upload it to Growhaus at any time.
If you’ve ordered from us before, your repeat tokens are automatically added to your Growhaus Script Wallet, so they’ll appear in your dashboard when they’re ready to use.
You can also choose to receive your repeat tokens via SMS or email. Just log in, add your repeat to your cart, and check out — we’ll take care of the rest.
No. Growhaus does not prescribe medication as we are not a doctor or clinic service. You will need to see a practitioner to obtain an eScript. Our partner clinic Mode Healthcare will be more than happy to help you.
Delivery
All Growhaus orders are sent via Express Medical Courier — a fast, safe, and secure delivery service designed specifically for medications.
This isn’t just our preference — it’s a legal requirement in Australia for prescription medicines to be delivered safely and directly to you.
Unlike some pharmacies that use cheaper postal options (which can be slower or less reliable), Growhaus only partners with trusted medical couriers to ensure your medication arrives quickly and in perfect condition.
Typical delivery times are:
- Metro Areas : 1-2 business days from dispatch - Regional Areas : 2-4 business days from dispatch
All deliveries must be received by an adult (18+), and the courier will check ID on arrival. You’ll receive live tracking updates every step of the way.
Growhaus offers fast, secure delivery through our trusted medical courier network for a flat rate of $19.99 anywhere in Australia.
If your order totals over $350, delivery is completely free.
Every order is handled with care — temperature-controlled where needed — and delivered safely to your door by licensed medical couriers.
If your order is placed before 11am and stock is available, our partner pharmacies can usually ship the same day.
Most Express Medical Courier deliveries arrive within:
- 1-3 business days for standard medications. - Up to 10 days for compounded medications (as they're custom-made for you)
Delivery times can vary slightly based on your location and stock availability, but Growhaus will always keep you updated with tracking from dispatch to delivery.
Experiencing an issue?
Growhaus can only accept valid electronic prescriptions (eScripts) that are active and contain the correct data.
If you received an error saying your script is ‘Dispensed,’ ‘Ceased,’ ‘Cancelled,’ or ‘Expired,’ it means the token can’t be used again — even at a local pharmacy. You’ll need to request a new prescription from your doctor.
If you see ‘Deferred’, please visit your previous dispensing pharmacist in person to discuss next steps.
If you’ve received any other error message or aren’t sure what it means, contact our team — we’ll help you get it sorted quickly.
If your parcel arrives damaged, please contact the Growhaus team as soon as possible and include as much detail as you can.
Attach photos or a short video of the issue, along with the product name and batch number. If the product has been opened or consumed, we’re unable to offer a refund or replacement, as it’s a scheduled medication.
We’ll work directly with the pharmacy to investigate the issue. If the product is confirmed to be damaged, a refund or replacement will be organised promptly.
If your parcel arrives with missing products, please contact the Growhaus team and include as much detail as possible — list the missing items clearly and attach any relevant photos if you can.
We’ll work directly with the pharmacy to investigate and arrange a refund, replacement, or reshipment of the missing products.
Mistakes can happen, but Growhaus and our partner pharmacies will always do our best to make it right.